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Feedback & Questionnaire

KENYA BUREAU OF STANDARDS (KEBS) CERTIFICATION BODY (CB)
QUESTIONNAIRE FOR CUSTOMER FEEDBACK
June 7, 2018
Refference Number: 

SECTION A (OTIONAL): CUSTOMER DETAILS

Name of Respondent
Name of organization
Postal Address
Tel. No.   Email: Fax:
SECTION B: INFORMTION ON CERTIFICATION SYSTEM
Is your management system certified by the KEBS CB?              No     Yes
If yes, to what standard? ISO 9001
ISO 14001
ISO 22000
HACCP
OHSAS
Other, Specify
If NO, would you consider KEBS certification?        Yes     No (If yes, it is mandatory you complete section A to enable us contact you)
If no, Kindly explain
SECTION C: CUSTOMER CARE
When interacting with staff of the KEBS CB: Do you feel valued?               No     Yes
If NO, please explain
Do you receive timely feedback when you communicate with us?               No     Yes
Do you get adequate information for any queries you make to the CB?        No     Yes

SECTION E: Competence :

Are surveillance/ certification audits carried out on time?               No     Yes
Concerning KEBS CB auditors, are they:
  Yes  No
Knowledgeable of basis documents?
Thorough?
Courteous and respectful
Punctual
Objective
Value adding to the system

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Thank you for taking time to fill this form. Your feedback is valuable to us.
HUR/OP/01/F1 1/1

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