The National Quality Institute at the Kenya Bureau of Standards issues the Kenya Quality Award (KQA).
The purpose of KQA is to identify, recognize, and spotlight role model organizations in Kenya whose performance is worthy of emulation. When an organization is excellent in delivering customer value, which is all what quality is about, there is a lot to learn from that organization. Secondly, and perhaps more importantly, the award application process encourages organizations to learn and improve by benchmarking themselves with the best in class. In the KQA process, organizations are encouraged to do self-assessment, an essential step in preparing the award application, and by utilizing the written feedback report, which all applicants receive, the awards process helps applicants improve the way they manage their organization.
When your organization uses the KQA criteria as a model for managing, you will continue to create new values through the continuous process of self-innovation to transform your overall management systems into customer-oriented structures to improve your organization's performance results. This is true whether you are a large business or a small business, a school or non-profit organization in the public sector or private sector, an established organization or a young, high-tech firm. KQA will also enable organizations to compare themselves with others in the Quality Management Systems ladder.
The KQA applicants will be evaluated rigorously by independent judges using the Kenya Quality Award Criteria for Excellence, which measures an organization in seven areas:
- Strategic planning
- Customer focus;
- Measurement analysis and knowledge management;
- People focus;
- Process management